T & Cs

Terms & Conditions

Please take a moment of your time to read our terms & conditions prior to purchasing from Hollybird Beads.

Payment

At this time I am only able to accept payment via Paypal; you do not need to have signed up for a Paypal account in order to be able to pay for purchases in this way.  Items should be paid for within 7 days of purchase. If there you experience any problems with payment, please contact me and I will do my best to help you resolve this.

Order Cancellations, Returns & Refunds

If you wish to cancel an order, please contact me via email as soon as possible to enable me to process any refund required.

If you wish to return an item you should contact me within 7 days of receiving your purchase. Your item should then be returned to me within 14 days in its original condition for a refund, including the original postage costs. I would recommend that you use a trackable method of delivery, such as Royal Mail recorded delivery when sending return items.

If your purchase has been damage in transit, please contact me to discuss whether you wish to recieve a refund or have the piece repaired.

Shipping & Delivery

Once full payment has been received, items will be dispatched within 3 working days. If there is likely to be a delay in dispatching your item(s) for any reason, I will advise you of this via email. Items will be posted in padded envelopes in a pretty organza bag, with extra protection if required due to the nature of the piece. I do try and recycle envelopes to post items wherever this is possible.

For UK based buyers, postage will be via Royal Mail First Class delivery. All international orders will be sent via Airmail with Royal Mail. Please note, that international orders can take some time to arrive, depending on the country the item is being posted to. If you need an item for a specific date i.e. to give as a birthday gift, please contact me to confirm that this will be possible when posting from the UK to your location.

Caring For Your Jewellery

Although all the pieces sold in my shop are beaded to my highest standard, if jewellery is not handled with care, it can be damaged or broken.

Beadwoven jewellery should not be left in direct sunlight, nor should it come into contact with perfumes - the finish of some seed beads can be adversely affected by this. I would also advise that my jewellery should not be worn in the shower/bath etc.

Silver plated and Sterling silver findings may tarnish if exposed to the air for a long period of time. To keep your jewellery sparkling, store pieces in an airtight ziplock bag. Cleaning cloths/solution are widely available should your jewellery become tarnished, although I would advise to use this with caution, taking care not to expose the seed beads to these products since their finish may be adversely affected.